The following 6 keys are taken from the book 'How to Win Friends and Influence People' by Dale Carnegie. These simple but helpful rules can give you a major advantage in your next job interview, business meeting, or any other situation where you have to interact with other people.
Key 1 | Interest
"You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you." - Dale Carnegie
Develop a genuine interest in others, whether they are your customers, friends or business associates. A genuine interest helps people feel appreciated and creates a bond, which can result, for example, in loyalty from your customers towards your company. This is because people are mainly interested in themselves, and an exclusive service for your peers creates a unique experience.
Key 2 | Smile
"A smile. A simple way to make a good impression." - Dale Carnegie
The second key is to develop an above-average smile to make the people around you feel at ease. When you create an atmosphere that people want to be around, they will look forward to be spending more time with you. Sincerely smiling has an overall positive effect on your interactions with people.
Key 3 | Name
"Remember that a person's name is to that person the sweetest and most important sound in any language." - Dale Carnegie
Make a habit of remembering a person's name the first time you meet them. There are some tricks to help you remember a name, like repeating the name by using it in a sentence. Or you can link a specific trait of that person to the name. For some people, linking the name with the eye color can help create a connection in the mind.
Key 4 | Listen
"Be a good listener. Encourage others to talk about themselves." - Dale Carnegie.
When talking to someone, avoid already thinking about a reply when the other person is still speaking. Learn to ask the right questions and let the other person do the talking. Put yourself in the position of the one who is talking while keeping your ears open.
Key 5 | Talk
"Talk in terms of the other person's interest." - Dale Carnegie
If the major interest of your peer conversationalist is known, you can use this as a topic to get the conversation going, or if the other party refers to his interest, you have something to say about the subject.
Key 6 | Importance
"Make the other person feel important - and do it sincerely." - Dale Carnegie
Talk to people about themselves and they will listen for hours. Being appreciated is a universal need for people and one must remember this while communicating with others. Performing all the previous steps creates a general feeling of importance for the person your talking with.
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